Subscription, Payment and Refund Policy

This Policy forms part of the Edentos Terms of Service. It explains how subscriptions to Edentos are bought, how they end and are renewed, and when Aradizo Tech Solutions Ltd (RC 9823337) gives refunds.

1. Plans

Edentos offers a free plan (Starter) and paid subscription plans (currently Scholar and Chartered). What each plan includes — the share of the question bank, summaries, mock examinations and how many handwritten scripts can be marked in each period — and its current price are shown on the Pricing page before you pay. Promotional offers (for example a fixed price for access until a stated date) are described on the Pricing page and at checkout.

2. How you pay

• Subscriptions are paid in advance, in naira, through our payment provider, by card, bank transfer or USSD.
• You enter payment details with our payment provider, not with us. Edentos never receives or stores your card details.
• Your subscription starts as soon as the payment is confirmed. You will receive a confirmation by email.

3. How a subscription ends and how to renew

• Each subscription lasts for the period shown when you buy it (for example one month, or until a stated date for a promotional offer).
• Subscriptions do not renew automatically. Because we do not store your card, we cannot and will not charge you again without your action.
• When the period ends, your account automatically returns to the free Starter plan. Your progress, answers and history are kept.
• To continue on a paid plan, renew from the Pricing or Billing page. We email you a reminder before your subscription ends and a notice when it has ended.
• Usage limits (such as scripts marked per period) reset at the start of each new period and unused allowances do not carry over.

4. Upgrading

If you buy a higher plan while a subscription is active, the new subscription replaces the old one from the moment of payment.

5. Refunds — only if the service fails

Because you can try Edentos free before paying, and a subscription gives immediate access to its content, payments are not refundable except where the service fails. The service fails when:

• the Service, or a paid feature included in your plan, is unavailable to you for more than 72 consecutive hours because of a fault on our side; or
• you paid but your subscription was not activated, and we do not fix this within 48 hours of you telling us; or
• you were charged more than once for the same subscription.

Refunds are not given for:

• changing your mind, or not using the Service after paying;
• examination results, or disagreeing with a mark produced by the Service;
• problems caused by your own device, internet connection or the device limit;
• short interruptions for maintenance, or outages shorter than the period above; or
• an account suspended or closed for breaking the Terms of Service.

6. What you receive when the service fails

• Duplicate charge or failed activation: a full refund of the extra or unactivated payment.
• Extended outage: at your choice, either an extension of your subscription by the time lost, or a refund for the unused part of the period, calculated day by day.

7. How to ask for a refund

• Email aradizotechsolutions@gmail.com within 7 days of the failure, from the email address on your account, with your payment reference and a short description of the problem.
• We will reply within 5 working days.
• Approved refunds are paid back to the original payment method through our payment provider, usually within 10 working days. How quickly it reaches you also depends on your bank.

8. Price changes

We may change our prices. A new price applies only to subscriptions bought after the change; it never affects a period you have already paid for.

9. Your statutory rights

Nothing in this Policy limits rights you have under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018.

10. Contact

Aradizo Tech Solutions Ltd (RC 9823337)

Address: 17/2 Pond Street, Fegge

Email: aradizotechsolutions@gmail.com